State Farm® Insurance Agent Eric Ponce
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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Michael Whidden
August 3, 2026
"Freda is great, very homey feeling talking to her. No doubt I’m in good hands with her. Thanks again for the help!"
"We’re truly appreciative of your awesome review! It’s fantastic to know that Freda made you feel comfortable and well taken care of. Your trust means a lot to us. Thanks a bunch for choosing our team!"
Donald Smith
July 31, 2026
"Nancy Hastings was a joy to work with! Her knowledge exceeded my expectations."
"We truly appreciate your 5-star review, Donald! It’s wonderful to hear that Nancy's expertise made such a positive impact on your experience. Your words motivate us to maintain our high standards of service. Thank you for choosing us!"
Ray Espinal
July 31, 2026
"working for Rocket Air and heat is awesome,a down to earth establishment also family owned, Nancy helped us to get established with an Ira through state farm, best thing ever!!!"
"We truly value your 5-star review! Your support means a lot to us, and we're delighted to know that you're happy with our service."
HvacTech FLA
July 31, 2026
"Thank you, thank you, thank you! Nancy Hastings was so kind and helpful helping us set up our IRA would recommend her to family and friends without hesitation"
"We're genuinely grateful for your wonderful review! It brings us immense joy to know Nancy was able to assist you so effectively with your IRA setup. Your recommendation is invaluable to us. A heartfelt thank you for putting your trust in our team!"
Genessa Smith
July 24, 2026
"They are kind, professional, and efficient. Freda Nichols has taken such great care of us and her knowledge on life insurance is untouchable. Highly recommended them for ALL your needs!!"
"Hi Genessa, thank you so much for your wonderful feedback! We're delighted to know that Freda has provided you with excellent support. Your recommendation means a lot to us, and we're here for your insurance needs anytime. Wishing you a fantastic day ahead!"
Ken VanDyck
June 9, 2026
"Excellent customer service. David has been extremely helpful."
"Hi Ken, we are so grateful for your kind words! It's truly rewarding to know that David was able to assist you well. We're here for you whenever you need us and look forward to the next opportunity to help. Have a fantastic day!"
Jerry Mott
May 30, 2026
"Nice people help you any way they can.."
"Ah thank you Jerry, we have enjoyed handling all your insurance needs for many many years now!"
Luis Ruiz
April 10, 2026
"They're very helpful and polite"
"Hi Luis, thank you so much for sharing your positive experience! I'm delighted that you found our team helpful and polite. Your satisfaction is very important to us, and we are eager to assist you anytime you need us."
Pamela Harris
April 6, 2026
"The entire staff at Eric Ponce's Melbourne office are wonderful. They have always been there to assist and advise me for my future needs. I have been with State Farm for over 40 years, I couldn't imagine using anyone else. Today Nancy was exceptionally helpful and very friendly. 5 stars to her."
"We truly appreciate your generous words and your loyalty throughout the years, Pamela. It's fantastic to know our team has been helpful and supportive with your insurance journey. We're delighted to have you as part of our State Farm family and are eager to keep meeting your needs well into the future."
CHS
March 27, 2026
"Rude. Better off getting a quote online."
Kris Laws
March 17, 2026
"Always a pleasure to deal with this office! Ashley provides great friendly service!😊"
"Hi Kris, we're so grateful for your kind words! It's wonderful to know you enjoy the friendly service Ashley provides. 😊 Your satisfaction means the world to us, and we look forward to continuing to assist you."
Connor Ludwig
December 19, 2025
"Nancy’s great"
"Hi Connor! Our team is absolutely thrilled to hear such kind feedback about Nancy! It's wonderful knowing she could make your experience a great one. If you ever need any further assistance or have questions, feel free to reach out. Have an amazing day!"
Haydee Pollock
October 15, 2025
"I recommend Freda Nichols for any Life Insurance needs. She is great. She listens to you and is knowledgeable. Give her a call. Thank you"
"Hi Haydee, we're overjoyed to hear that Freda made such a positive impact on your experience with us! We appreciate your kind words and recommendation immensely. If there's anything else we can do for you, feel free to reach out. Wishing you a fantastic day!"
WMW
September 11, 2025
"Ms. Freda is the best and sweetest contact! I’m grateful for her service and kind heart!"
"Hi WMW, it's wonderful to hear about your experience with us! We’re delighted that Freda made a positive impact with her service and kindness. We truly appreciate your kind words and look forward to assisting you whenever needed. Have a fantastic day!"
Carole Hutchins
August 14, 2025
"Chandler is a role model for what good customer service looks like!"
"Hello there, Carole! We're so happy to hear Chandler left such a great impression on you with his outstanding customer service. Your feedback truly brightens our day! If you ever need further assistance, please feel free to reach out."
rosalee pandura
August 4, 2025
"Eric ponce. State Farm. All I can say is excellent service. Excellent, response time. And returning calls” and quotes on my homeowners insurance and renters insurance . my point of contact was Cassie She answered all my questions and made everything smooth thanks again Statefarm This is my fifth policy with State Farm"
"Hi Rosalee, it's fantastic to know you had such a positive experience with us! We're so glad Cassie could assist you smoothly with your policies. We truly value your trust in choosing us for your insurance needs. Should you have any more questions, we're always here to help!"
Cory Kleinsmith
July 24, 2025
"Would give 0 stars if i can. Since when does state farm ding you against comprehensive claims. Cancelled due to the number of claims in a 3 year period. 20 years with statefarm and the “claim is a claim” with state farm is utter BS. No other company in FL dings you for comprehensive claims. Eric didn’t even want to call underwriting to even try and do anything. Lots of shady business practices by state farm. Banned for 3 years. FL insurance commissioner will hear from me in regard to the faulty and shady practices that are not put into the fine print. Be warned! 20 years and they don’t renew. Can’t believe an act of god can add up on history and get you penalized. Still had good driver discount and not even a care. Not once was I able to speak to Eric. If I ever come back, it wont be Eric. Thanks for your “trying” Eric or lack thereof."
"Thank you Cory for taking the time to share your feedback.
Insurance guidelines and underwriting decisions are determined by State Farm's policies, and our agency has limited influence over these outcomes. We strive to advocate for our clients and are always willing to reach out to underwriting, if you feel this did not happen in your case, we sincerely apologize.
We have no control over the number of claims submitted, and the subsequent action by the company and I wish there would have been a better outcome. My team would be happy to review the correspondence directed to you again listing the reasons for cancellation.
We wish you all the best moving forward.
Eric
"
Joseph Caso
June 24, 2025
"State Farm is the best I’ve been with them for years and Freda Nichols my life insurance agent is the best always helping me with questions about my policy she is a awesome agent thank you Freda"
"Hi Joseph, we’re delighted to hear about your positive experiences at State Farm! It’s wonderful to know that Freda is providing you with the support you need. We deeply appreciate your continuous trust and if you have any more questions, we're here to help! 👍"
Kilee Thomas
May 20, 2025
"One of the best experiences I’ve had with an insurance company. The staff is patient and very helpful!"
"Thank you so much for sharing your positive experience with us, Kilee! 😊 We’re delighted that our team was able to provide the support and assistance you needed. If there's anything else we can do for you, feel free to reach out anytime. We’re here to help!"
Mike
May 20, 2025
"I have a couple policies here with state farm and Eric's team has been one of the best customer service teams I've dealt with in a while, I'd recommend anyone in need of insurance as they have been on top of their game every time I've needed something."
"Hi Mike, it's fantastic to know that you've had such a positive experience with our team! We're really grateful for your recommendation. If you ever need anything else, we're just a call away. Your satisfaction is our top priority!"
Steven Asfalg
May 13, 2025
"This office staff is great, sold me a health supplement policy which made a huge difference for my family when I was out of work for a surgical procedure. They are always friendly, helpful and knowledgeable!! Highly recommend"
"We really appreciate your wonderful feedback, Steven! 😊 It’s fantastic to hear that our health supplement policy was beneficial for you and your family during such a crucial time. We're here to offer any further assistance you may need. Your recommendation means a lot to us!"
Chrissie LaBarbera Cole
March 17, 2025
"I’ve been with State Farm for a few years now, and every interaction I’ve had has been positive. The team is always helpful and responsive.
That said, I can’t say enough good things about Chandler! I’ve worked with her the most, and she has been nothing but professional, knowledgeable, and genuinely caring.
Chandler consistently goes the extra mile to ensure I have the information I need. It’s rare to find someone who blends expertise with such a personal touch, but she does it effortlessly.
If you’re looking for an insurance agent who truly has your best interests at heart, I highly recommend Chandler Smith at State Farm. She’s simply the best!"
"Thank you so much for your kind words and for being a valued customer over the years. We're thrilled to hear about your positive experiences with our team. Chandler is indeed a remarkable asset to our office, and we're glad she has been able to assist you with such dedication and care. We appreciate your recommendation and look forward to continuing to serve you with the same level of excellence."
Zoee Gonzalez
March 13, 2025
"Chandler Smith, the customer service representative was the most sweet and attentive person I’ve ever seen work in customer service! 10/10 would recommend speaking with her"
"Thank you so much for your kind words and for taking the time to leave such a positive review! We're thrilled to hear that Chandler provided you with excellent service. We truly appreciate your recommendation and look forward to serving you again in the future!"
Kate Philpot
February 10, 2025
"This was not even my agent or agency, but they helped me navigate my parent's policies step by step through the haze of grief and frustration. Insurance can be very challenging and confusing. I am grateful for the staff here that helped me and hope others come to this office with their insurance needs. Auto home life boat jewelry they're pretty swell neighbors."
"Thank you so much for your kind words. We understand how difficult dealing with insurance can be, especially during challenging times. It was our pleasure to assist you, and we're thrilled to hear you found our service helpful. Please feel free to reach out anytime you have questions or need further assistance. We appreciate your recommendation and are here to help with any insurance needs you may encounter in the future."
Jill Hamilton
January 22, 2025
"David Smith handled my request efficiently and was a great help overall! Thank you for the great service!"
"Thank you for taking the time to share your positive experience with us! We're delighted to hear that David provided you with efficient and helpful service. Your satisfaction is our top priority, and we look forward to assisting you again in the future."