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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Michael GAROUST

Michael GAROUST

September 15, 2026

5  out of  5
rating by Michael GAROUST
"We have been with State Farm since 1971 with a few small breaks. We’ve been with three different agencies but the Eric Ponce agency is by far the best and most professional. Their office staff are not only very eager to help & serve but very knowledgeable. I highly recommend them to anyone looking for excellent insurance service."
We responded:
"Hello Michael! It's wonderful to hear such positive feedback from a longtime client like you. Your kind words affirm our commitment to providing excellent service. We truly appreciate your recommendations and look forward to assisting you for many more years."
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Traci Reising

September 15, 2026

5  out of  5
rating by Traci Reising
"Staff are always friendly and helpful."
We responded:
"Hi Traci! We couldn't be happier to hear that our team has made such a positive impression. Your kind feedback really brightens our day! We're grateful for your trust and look forward to continuing to serve you with a smile."
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Chase Flato

September 9, 2026

5  out of  5
rating by Chase Flato
"I had an outstanding experience working with Ashley at State Farm! She went above and beyond to help me review my policies, find ways to save money, and make sure I had the right coverage for my needs. She took the time to explain everything clearly, answer all of my questions, and actually look for the best options instead of just rushing through the process.

Ashley was extremely friendly, professional, patient, and genuinely seemed to care about helping me. She made the entire process easy and ended up helping me save money while still making sure I had the coverage I needed. Customer service like this is hard to find. I really appreciate everything she did and would absolutely recommend working with her. Thank you, Ashley!"
We responded:
"Hello Chase! We're absolutely delighted to know your experience with Ashley was exceptional. It's fantastic to hear she could assist you so well with your policies and savings. Your kind words about her professionalism and care truly mean a lot to us. We're always here for you whenever you need any help!"
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Celia

September 8, 2026

5  out of  5
rating by Celia
"I had the pleasure of speaking with Chandler. She answered a lot of questions I had , prices, explaining the process of when you add young drivers to your policy,, she also told me ways I could save some money, she was very knowledgeable, and sweet. It was very nice to receive truly good customer service. 5 ⭐️⭐️⭐️⭐️⭐️"
We responded:
"Hello Celia! It's wonderful to read about your experience with Chandler. We're so glad she could provide you with helpful information and excellent service. Your satisfaction means everything to us. Please reach out anytime you need assistance! 🌟"
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Jeffrey Loupe

September 2, 2026

5  out of  5
rating by Jeffrey Loupe
"I came through your office earlier this week to a nice bright and cherry Office staff Janet was particularly amazing. She answered all my questions and has me pointed in the right way thank you so much for your service to the community."
We responded:
"Hi Jeffrey! We truly appreciate your kind words and are delighted to hear Janet made your visit a pleasant one. Thank you so much for stopping by and letting us help you. We're here for you anytime you need us!"
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Rick Rodriguez

September 1, 2026

5  out of  5
rating by Rick Rodriguez
"Chandler Smith who works in the Eric Ponce State Farm Office in Melbourne made our day. We received a card from her several weeks ago asking to come back to State Farm. I am so happy we did. She was able to insure all 3 of my vehicles at a much better rate than any other insurance company. Thank you, Chandler, for being so gracious and providing such outstanding service."
We responded:
"Hello Rick! It’s fantastic to know Chandler left such a positive impression on your visit. We’re grateful you chose us again and happy we could offer you great insurance rates for your vehicles. Thanks so much for sharing your experience and for being part of our State Farm family!"
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Katherine Furfey

August 31, 2026

5  out of  5
rating by Katherine Furfey
"We have been with Eric Ponce State Farm for several years. They are super helpful and have always been there at the end of the phone to answer questions. A special shout out to Gretchen who ALWAYS has the answer to my question, is friendly and professional and extremely knowledgeable about our policy."
We responded:
"Hello! 😊 Your loyalty over the years means so much to us. We're delighted to hear about your positive interactions with our team, especially Gretchen, who always goes above and beyond. We're thrilled that she has been able to assist you with all your questions!"
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Mark Kallet

August 29, 2026

5  out of  5
rating by Mark Kallet
"Nicole went above and beyond to help remedy an issue I was having. Everyone in this office is always helpful and knowledgeable."
We responded:
"Thank you so much for sharing your experience with us, Mark! We're overjoyed to know Nicole and everyone at the office could assist you effectively. Your kind words are a great motivation for our team. 🌟 We're always here to support you with whatever you need!"
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Patricia Goins

August 29, 2026

5  out of  5
rating by Patricia Goins
"Nicole was wonderful! She was so knowledgeable and helpful. She is an asset to your office and you are lucky to have her! Patty Goins"
We responded:
"Hi Patty! We're so pleased to hear about your positive experience with Nicole. It's fantastic to know she was able to assist you so well. We feel fortunate to have her on our team! Thank you for sharing your kind words."
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E F

August 28, 2026

5  out of  5
rating by E F
"We have been with Eric Ponce State Farm office over 30 years exceptional service. Freda, Gretchen and Cassie are such amazing and helpful always. We are thankful for all the help and guidance for our families needs. We highly recommend this office to anyone looking for insurance needs. Thank you so much."
We responded:
"Heartfelt thanks for your trust over the years! 😊 It's wonderful to know that Freda, Gretchen, and Cassie have been there to support your family's needs. We're always here for you and truly appreciate your recommendation. If there's ever anything else you need, just let us know!"
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Bruce Adams

August 28, 2026

5  out of  5
rating by Bruce Adams
"Stopped by for information, got a pleasant reception. Janet answered all my questions and was fantastic to talk with"
We responded:
"Thank you for sharing your great experience, Bruce! It's delightful to learn that Janet was helpful and made your visit enjoyable. We're here to assist whenever you need us. Have a fantastic day!"
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Darryl

August 27, 2026

5  out of  5
rating by Darryl
"I've been a client of State Farm for many years. Chandler is very helpful and I always receive great friendly service at Eric Ponce State Farm. Highly recommend for your insurance needs. ⭐⭐⭐⭐⭐"
We responded:
"We truly appreciate your long-standing trust in our team, Darryl! It's wonderful to know you're receiving the friendly service you deserve. We're always here to support your insurance needs. Thanks a lot for recommending us!"
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jennifer davidson

August 27, 2026

5  out of  5
rating by jennifer davidson
"Freda is amazing to deal with and very helpful with anything we need. thank you Freda !"
We responded:
"We're so glad you had a fantastic experience with Freda! 🌟 Your satisfaction means a lot to us, and we’re delighted she could assist you. Don’t hesitate to reach out if there’s anything more we can do. Grateful to have you with us!"
Profile photo of Sheryl Shaffer

Sheryl Shaffer

August 24, 2026

5  out of  5
rating by Sheryl Shaffer
"Corporate isn't always the easiest, but everyone at Ponce's office is consistently helpful and friendly."
We responded:
"We truly appreciate your wonderful feedback! It's so rewarding to hear about your positive experience with our team. 😊 Should you need assistance anytime, we're just a call away. Thanks for choosing us!"
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Louie

August 10, 2026

5  out of  5
rating by Louie
"Friendly, helpful, understanding business. Highly recommend!"
We responded:
"We're so grateful for your wonderful review, Louie! It's great to hear you found our team friendly and helpful. Thank you for recommending us! We can't wait to serve you again soon!"
Profile photo of Carson Smith

Carson Smith

August 10, 2026

5  out of  5
rating by Carson Smith
"Chandler and the staff at this location have been very helpful over the years."
We responded:
"Thanks a lot, Carson, for your kind words! It's amazing to know that Chandler and our team have been able to support you throughout the years. We truly appreciate your trust in us and are always here to help."
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Katie Stagner

August 10, 2026

5  out of  5
rating by Katie Stagner
"Chandler and the staff have been very helpful over the years."
We responded:
"Thank you so much, Katie, for your wonderful feedback! It's fantastic to know that Chandler and the team have been able to assist you over the years. We're grateful for your trust in us and always ready to provide support. Looking forward to continuing our service with you!"
Profile photo of Michael Whidden

Michael Whidden

August 3, 2026

5  out of  5
rating by Michael Whidden
"Freda is great, very homey feeling talking to her. No doubt I’m in good hands with her. Thanks again for the help!"
We responded:
"We’re truly appreciative of your awesome review! It’s fantastic to know that Freda made you feel comfortable and well taken care of. Your trust means a lot to us. Thanks a bunch for choosing our team!"
Profile photo of Donald Smith

Donald Smith

July 31, 2026

5  out of  5
rating by Donald Smith
"Nancy Hastings was a joy to work with! Her knowledge exceeded my expectations."
We responded:
"We truly appreciate your 5-star review, Donald! It’s wonderful to hear that Nancy's expertise made such a positive impact on your experience. Your words motivate us to maintain our high standards of service. Thank you for choosing us!"
Profile photo of Ray Espinal

Ray Espinal

July 31, 2026

5  out of  5
rating by Ray Espinal
"working for Rocket Air and heat is awesome,a down to earth establishment also family owned, Nancy helped us to get established with an Ira through state farm, best thing ever!!!"
We responded:
"We truly value your 5-star review! Your support means a lot to us, and we're delighted to know that you're happy with our service."
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HvacTech FLA

July 31, 2026

5  out of  5
rating by HvacTech FLA
"Thank you, thank you, thank you! Nancy Hastings was so kind and helpful helping us set up our IRA would recommend her to family and friends without hesitation"
We responded:
"We're genuinely grateful for your wonderful review! It brings us immense joy to know Nancy was able to assist you so effectively with your IRA setup. Your recommendation is invaluable to us. A heartfelt thank you for putting your trust in our team!"
Profile photo of Genessa Smith

Genessa Smith

July 24, 2026

5  out of  5
rating by Genessa Smith
"They are kind, professional, and efficient. Freda Nichols has taken such great care of us and her knowledge on life insurance is untouchable. Highly recommended them for ALL your needs!!"
We responded:
"Hi Genessa, thank you so much for your wonderful feedback! We're delighted to know that Freda has provided you with excellent support. Your recommendation means a lot to us, and we're here for your insurance needs anytime. Wishing you a fantastic day ahead!"
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Ken VanDyck

June 9, 2026

5  out of  5
rating by Ken VanDyck
"Excellent customer service. David has been extremely helpful."
We responded:
"Hi Ken, we are so grateful for your kind words! It's truly rewarding to know that David was able to assist you well. We're here for you whenever you need us and look forward to the next opportunity to help. Have a fantastic day!"
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Jerry Mott

May 30, 2026

4  out of  5
rating by Jerry Mott
"Nice people help you any way they can.."
We responded:
"Ah thank you Jerry, we have enjoyed handling all your insurance needs for many many years now!"
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Luis Ruiz

April 10, 2026

5  out of  5
rating by Luis Ruiz
"They're very helpful and polite"
We responded:
"Hi Luis, thank you so much for sharing your positive experience! I'm delighted that you found our team helpful and polite. Your satisfaction is very important to us, and we are eager to assist you anytime you need us."